What do I do when I cannot send/receive email?
A
Please check the following.
Maintenance/Outages
Mail Services may be unavailable in case of maintenance or outages.
Please check the following page for maintenance/outages.
Maintenance/Outages
Mailer Settings
If you are using Asahi Net’s Mail Service with a mailer or mail app, please check the following:
Email cannot be sent/received if your mailer is not set as recommended.
You can find how to check your settings in the following FAQ.
FAQ: Mail Service: How do I check my mailer settings?
If you have changed the Asahi Net password, you also have to change the password of your mailer to a new one.
If it does not work, there may be an issue in the mail system (due to its renewal).
See the following page for more details.
Please change your email settings in accordance with the end of support for some authentication methods
- Maintenance/Outage information
- Mailer settings
Maintenance/Outages
Mail Services may be unavailable in case of maintenance or outages.
Please check the following page for maintenance/outages.
Maintenance/Outages
Mailer Settings
If you are using Asahi Net’s Mail Service with a mailer or mail app, please check the following:
- The latest version (TLS1.2) is supported
- The settings are made as recommended in the respective setup guide
Email cannot be sent/received if your mailer is not set as recommended.
You can find how to check your settings in the following FAQ.
FAQ: Mail Service: How do I check my mailer settings?
If you have changed the Asahi Net password, you also have to change the password of your mailer to a new one.
If it does not work, there may be an issue in the mail system (due to its renewal).
See the following page for more details.
Please change your email settings in accordance with the end of support for some authentication methods