FAQs

Q

Asahi Net LTE ANSIM: What do I do when I cannot connect to the internet with Asahi Net LTE ANSIM?

A
Please try the following steps. 
  1. Check if the APN is correctly set. 
    See the following page for how to set up. 
    Setup Guide: Asahi Net LTE (ANSIM) Settings and Connection Guide
  2. See if the mobile data communication of your device is ON.
  3. See if the airplane mode of your device is OFF.
  4. Turn off the power of your device, take out the SIM card, insert it again, and turn the power on again.
  5. See if there is no communication failure.
    Asahi Net: Maintenance/Outages
    NTT docomo: Notices from DOCOMO

    If the above does not work, please contact Asahi Net English Support.

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