FAQs

Q

Asahi Net WiMAX 2+: Will a cancellation handling fee incur if I cancel Asahi Net WiMAX 2+?

A
A cancellation handling fee will incur if cancellation is made outside the contract renewal period.

■ Unlimited Data with LTE Plan/Fixed Data with LTE Plan
The contract (subscription) period of Unlimited Data Plan with LTE and Fixed Data Plan with LTE is three years (37 months), and the first month refers to the following month of the service opening month*1. If cancellation is not requested during the contract renewal period, your contract will automatically be renewed for the next three years.
If the contract is canceled during the contract period (excluding the contract renewal period), a cancellation handling fee will be billed separately. The cancellation handling fee is 1,100 yen*2.
Contract (subscription) for the first time: First month refers to the following month of the service opening month, and the 37th month is the contract renewal period.
Contract for the second time and onwards: The first month refers to the contract renewal month of the previous contract, and the 37th month is the contract renewal period.
E.g., if your application is made on January 1, and the device is shipped on January 11.

■ Unlimited Data Plan/Fixed Data Plan
The contract period of Unlimited Data Plan and Fixed Plan is two years (25 months), and the first month refers to the following month of the service opening month*1. If cancellation is not requested during the contract renewal period, your contract will automatically be renewed for the next two years.
If the contract is canceled during the contract period (excluding the contract renewal period), a cancellation handling fee will be billed separately. The cancellation handling fee is 1,100 yen*2.
Contract (subscription) for the first time: First month refers to the following month of the service opening month, and the 25th month is the contract renewal period.
Contract for the second time and onwards: The first month refers to the contract renewal month of the previous contract, and the 25th month is the contract renewal period.
E.g., if your application is made on January 1, and device is shipped on January 11.

*1 Service opening month
It refers to the month which includes either of the following date: the date when you connect to the internet using the data communication device purchased from Asahi Net; or ten days after the shipping date of Asahi Net’s data communication device. The earlier date will be applied.

*2 To members who have applied for the applicable service before June 30, 2022: Revision of cancellation handling fee
Revision will take effect starting July 1, 2025, accordingly, to 1,100 yen (tax included) from those who met their contract renewal month.
If you cancel the service before your contract renewal month, you will be billed for a cancellation charge of 9,500 yen (non-taxed).
See the following page for more details.

Revision of Cancellation Charge of Asahi Net WiMAX 2+

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