FAQs

Q

Asahi Net WiMAX 2+: Will a cancellation charge incur if I cancel Asahi Net WiMAX 2+?

A
A cancellation charge will incur if cancellation is made outside the contract renewal period. 

■ Unlimited Data with LTE Plan/Fixed Data with LTE Plan

  • The contract (subscription) period of Unlimited Data Plan with LTE and Fixed Data Plan with LTE is three years (37 months), and the first month refers to the following month of the service opening month.*1 If cancellation is not requested during the contract renewal period, your contract will automatically be renewed for the next three years.
  • If the contract is canceled during the contract period (excluding the contract renewal period), a cancellation charge will be billed separately. Cancellation charge will be billed as follows:
    - 19,000 yen (non-taxed) if canceled before the end of the 12th month counting from the following month of the service opening month;
    - 14,000 yen (non-taxed) if canceled between the 13th month and the 24th month;
    - 9,500 yen (non-taxed) if canceled in the 25th month and after (contract renewal period is excluded). 
Contract (subscription) for the first time: First month refers to the following month of the service opening month, and 37th month is the contract renewal period.
Contract for the second time and onwards: The first month refers to the contract renewal month of the previous contract, and 37th month is the contract renewal period.
E.g., if application is made on January 1, and device is shipped on January 11. 
Cancellation charge diagram
*1 Service opening month
It refers to the month which includes either of the following date: Date when you connect to the internet using the data communication device purchased from Asahi Net; or 10 days after the shipping date of Asahi Net’s data communication device. The earlier date will be applied. 

■ Unlimited Data Plan/Fixed Data Plan
  • The contract period of Unlimited Data Plan and Fixed Plan is two years (25 months), and the first month refers to the following month of the service opening month.*1 If cancellation is not requested during the contract renewal period, your contract will automatically be renewed for the next two years.
  • If the contract is canceled during the contract period (excluding the contract renewal period), a cancellation charge will be billed separately. Cancellation charge will be billed as follows:
    - 19,000 yen (non-taxed) if canceled before the end of the 12th month counting from the following month of the service opening month;
    - 14,000 yen (non-taxed) if canceled between the 13th month and the 24th month;
    - 9,500 yen (non-taxed) if canceled in the 25th month and after (after the contract renewal period). 
Contract (subscription) for the first time: First month refers to the following month of the service opening month, and 25th month is the contract renewal period.
Contract for the second time and onwards: The first month refers to the contract renewal month of the previous contract, and 25th month is the contract renewal period. 
E.g., if application is made on January 1, and device is shipped on January 11. 
Cancellation charge diagram
*1 Service opening month
It refers to the month which includes either of the following date: date when you connect to the internet using the data communication device purchased from Asahi Net; or 10 days after the shipping date of Asahi Net’s data communication device. The earlier date will be applied.

Did it help you?

Thank you for your feedback.
Your feedback will be used for our future reference.

Related FAQ

ページ上部にもどる