FAQs
Settings/How to Use/Troubleshooting
- Internet Settings/Troubleshooting(52件)
- Email Settings/How to Use/Troubleshooting(32件)
- Optional Service Settings/How to Use/Troubleshooting(8件)
- Faulty/Damaged/Lost/Stolen Device Procedure(4件)
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- Q
- The data communication device is broken. I have lost the device.
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- Q
- I am suddenly getting disconnected from the internet. What should I do?
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- Q
- I lost my SIM card / My SIM card is damaged. What can I do?
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- Q
- The device (smartphone or tablet) I purchased with ANSIM has broken. What can I do?
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- Q
- The Wi-Fi router is broken. I've lost the Wi-Fi router. What can I do?
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- Q
- IPv6 Connection Feature: Can I connect with a fixed IP address using the IPv6 Connection Feature?
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- Q
- Is fixed IP address available?
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- Q
- I want to sort the email in my mailer (email client/software) using the spam determination function of Neo-SpamBlock Service.
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- Q
- Why do I still receive email from the email addresses that are listed in the Deny Address filter?
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- Q
- Why can't I log into the Neo-SpamBlock setting page?