FAQs

Q

How do I identify whether the caller number is an IP-Phone number or an ordinary number?

A
You can identify by the sound when calling. The identifying number differ by the IP-Phone device you are using. Please refer to the following.

[Please refer to the original URL regarding the following table]

IP-phone device by NEC Platforms
*Formerly known as NEC Access Technica
The sound made when calling Caller Receiver
Do, Mi, So
*Key of C, E, G.
IP IP-Phone-C
(and IP-Phone service provided by partner ISP)
Do, Mi
*Key of C, E.
IP-Phone-C
(and IP-Phone service provided by partner ISP)
*The receiver is using NTT's IP-Phone-supported device
Ordinary phone
Mobile phone
PHS
International phone
No sound PSTN (Public Switched Telephone Network) IP-Phone service provided by different VoIP platform*1
List of unsupported numbers
Asahi Net IP-Phone-C: Numbers Outside the Scope of this Service
"0000" + receiver's phone number
*1 Different VoIP platform refers to VoIP platform which cannot interactively connect with NTT Communications' VoIP platform.

NTT's IP-Phone-supported devices
The sound made when calling Caller Receiver
Toot toot toot toot
*Four short toot sound.
IP IP-Phone-C
(and IP-Phone service provided by partner ISP)
Ordinary phone
Mobile phone
PHS
International phone
Toot toot toot toot, toot
*Four short toot sound, continued by one long toot sound.
PSTN (Public Switched Telephone Network) IP-Phone service provided by different VoIP platform*2
Toot toot toot toot, toot
*Four short toot sound, continued by one long toot sound.PSTN (Public Switched Telephone Network)IP-Phone service provided by different VoIP platform*2 
List of unsupported numbers
Asahi Net IP-Phone-C: Numbers Outside the Scope of this Service
3-digit phone number in the format 1XY (e.g., 110, 117)
*184 and 186 are excluded.
No sound "0000" + receiver's phone number
Number starting with #
*2 Different VoIP platform refers to VoIP platform which cannot interactively connect with NTT Communications' VoIP platform.

The identification sound for NTT's supported IP-Phone may be different depending on the version of the firmware of your device.
Please contact NTT East/West for detailed firmware information.

Identification sound made when error happens
Status Sound
Cannot connect even by redialing Pip-pip, pip-pip, pip-pip...
*Continuous pip sound.
Cannot connect temporariry Toot, toot, toot...
*Continuous toot sound.

Fujitsu FlashWave 2040 V1/Telephony Adapter IV-110SN by NEC
It differs depending on the version of firmware. Please refer to the following webpage to check for firmware version.

Firmware version [up to R4.14.B37, 1.00-B26]

For Fujitsu FlashWave 2040 V1, the version should be up to R4.14.B37; for telephony adapter, the version of NEC IV-110SN should be up to 1.00-B26.
The sound made when calling Caller Receiver
No sound IP IP-Phone-C
(and IP-Phone service provided by partner ISP)
PSTN (Public Switched Telephone Network) "0000" + receiver's phone number
Toot
*One short toot sound.
IP Ordinary phone
International phone
Pip pip
*Two short pip sound.
Mobile phone
PHS
PSTN PSTN
Toot toot
*Two short toot sound.
PSTN Unsupported number

Firmware version [R4.14.B42 and above, 1.00-C12 and above]
For Fujitsu FlashWave 2040 V1, firmware version should be R4.14.B42 and above; for telephony adapter, the version of NEC IV-110SN should be 1.00-C12 and above.

Identification sound when calling: Caller | Receiver
The sound made when calling Caller Receiver
Do, Mi, So
*Key of C, E, G.
IP IP-Phone-C
(and IP-Phone service provided by partner ISP)
Do, Mi
*Key of C, E.
IP-Phone-C (and IP-Phone service provided by partner ISP)
*The receiver is using NTT's IP-Phone-supported device
Ordinary phone
Mobile phone
PHS
International phone
No sound PSTN (Public Switched Telephone Network) Unsupported number
"0000" + receiver's phone number

Identification sound made when error happens
Notes Error
(Firmware verseion: up to R4.14.B37)
Error
(Firmware version: R4.14.B42 and above)
When you cannot connect with IP-Phone server
(E.g., wrong IP-Phone device setting)
Pip pip pip,
pip pip pip pip
*Three short pip sounds, continued by four short pip sound.
Pip pip
*Two short pip sound.

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