FAQs

Q

What do I do when my mailer becomes unavailable after running the Windows Update?

A
We were informed that some members’ mailers have automatically switched to Outlook for Windows (Outlook [new]) after running the Windows Update.
For Asahi Net Mail Service, you can set up Outlook for Windows (Outlook New) using IMAP.
Since POP is not supported, please set up your account using IMAP.
* Please note that Outlook for Windows (Outlook New) is unavailable with the Virtual Mail Hosting Service.

Please refer to the following Setup Guide for details.
New Settings for Outlook for Windows (Outlook New)

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